The Real Cedar Park Overhead Doors

For over 30 years we’ve served our Greater Austin Area Residents with quality, honest work. Locally and family owned and operated.

We are the Real Cedar Park Overhead Doors.

WWW.cedarparkgaragedoors.com

We are “the REAL Cedar Park Overhead Doors”. I should not even have to say those words, but for the last three years we have been under attack by another company which wants you to think they are “Cedar Park Overhead Doors”. They are advertising on the web as “Cedar Parks Choice Overhead Doors”. Sometimes a choice is not such a good thing. Read on, to learn about this NATIONAL company that is using our name in their advertising and misleading people in the Austin area. In the last year we have had many calls from customers who thought they were calling “Cedar Park Overhead Doors” only to find out later that they had been tricked into calling another company. Most were not very happy and many were very unhappy.

Updated: 01/19/2018 – Just got off the phone with a customer who believes she has been ripped off by this company and  thought it was us. Of course the invoice was emailed to her and it was not our company. A set of rollers and some spray on the door and she got a $700.00 bill and the door still failed the next morning.  She thought she was calling us (Cedar Park Overhead Doors) and they showed up. As usual, they told her they were contractors for us and that they were part of us. They wanted to charge her another 3.5% if she paid with a credit card so they talked her into a check. One question she asked that hurt was, why do we allow this to happen? I have tried to stop this in the following ways.

  1. I have trademarked my company name with the state to prevent them from using it They initially came here advertising as Cedar Parks Choice Overhead Door Company”. That did make a little difference.
  2. I Have done TV and Radio commercials to let people know what is happening with that company.
  3. I spend double what I used to spend on Advertising trying to get on top of the Google list so people do not get tricked. I spend $7,000 per month just on making sure we are at the top of a search that includes the terms “Cedar Park Overhead Doors”.
  4. I submit copies of abused customers outrageous bills to the Garage Door Association so that they can track and identify the problem.
  5. I have added pages to the website to explain what is happening and why customers get tricked.

This “System” is nation wide. Currently the same company is using multiple advertising avenues.

  1. Google –  They advertise on Google and spend more money then any small company can even consider. Google did shut them off in October under their old name, but they are now back as “AustinFiveStardoors.com”. Same photos, same ads, and offers, just a different web address. In other cities, they change the name.
  2. Phone Book – The new phone book is out. If you  are one of the few people that use the phone book you are likely to meet them again. The first and largest ad is them. This year they are using the names, “Discount and Neighborhood”. The ad even says at the bottom they are the same company.
  3. ValPak and direct advertising, They are in there and their ads can range from “Jimmy’s, to “Discount”, to “Neighborhood Garage door Services”. All the same company. All of the ads do not show prices, just discounts off of some other price.

So, if you end up getting this company or mistakenly clicking on them when you were looking for us then it;s not exactly your fault. You were deceived into believing that they were us. We are working hard to fix this problem but I can only do so much and I only have so much money.

Here is an actual letter from a customer that had the customer believing they were us.

I sincerely wish I had received this email yesterday. Your company has an excellent reputation in the area. I had a problem. Thinking I was contacting you, I called the flimflam company. They informed me that there would be a 89.98 service charge. I stated that your website says all service calls are free and the man immediately and smoothly changed his script. The repairman wore a shirt with Overhead Garage Door embroidered on one side and his name on the other, although his truck had no ID. He told me I needed new equipment. Fortunately for me, he didn’t have a mounting piece and we arranged for him to return. In the meantime, I discovered that my equipment was under warranty. I called you to cancel my morning appointment, only to be told that there was no Steve working as a tech.
I could so easily be out $1000 for equipment I didn’t need.
Please continue to spread this word.

Yours,
Mary Ellen SXXX

In the last Six months we have had many calls from customers who thought they were calling “Cedar Park Overhead Doors” only to find out later that they had been tricked into calling another company. Most were not very happy and many were very unhappy. e understand how this can happen. As a matter of fact this page is used to help the customers who call us regarding their misdirection, understand what happened.

News Flash:
GDS in San Antonio

This News Station Expose pretty much sums up the situation. Click here to go to the link: 

Here is more news regarding the same company form The Door and Access Manufacturers Magazine. http://www.dasma.com/articles/clips/Clippings_Sum2015.pdf
Here is another just this month. A rather detailed investigation by DASMA (Door & Access Systems Manufacturers Association) into the same company, GDS, appropriately titled: “The Worst Garage Door company in the Nation“.

How about Felony charges for your Best Technician GDS?

GDS- How about a felony conviction for your “Top Gun” awarded technician. See here for Details.

GDS has been prosecuted and found guilty of Elder Abuse in the state of California. For overcharging and unneeded repairs. According to a former GDS employee, Patterson made more than $300,000 for himself in 2015 and was rewarded with a trip to the GDS Christmas
party at the company’s Dallas headquarters. Several internal GDS records praise Patterson as a “top gun” for high invoices.

Currently these are the names that are being used in Austin by GDS.

Neighborhood Garage Doors – Found in Print advertising and mailers.
Discount Garage Door – Full page found in the phone book.
Austin’s Overhead Door Service – Full page found on the side of the page.
Austin Five Star Garage Doors – this is on google and they do not seem to able to catch on.
Ninja Garage Door Services – Used in the phone book and in some older print magazines.

Google finally had enough and said, having all these unhappy customers is not worth the money. Click here for more.

Do not get tricked. Go with someone who really is local and someone who really is Cedar Park Overhead Doors.

In the Screen print below you can see where the search term “Cedar Park Overhead Doors”, our company name, brings up two companies. One is the Real Cedar Park Overhead Doors (us) and the other is not. This screen shot is dated 04/12/2015 about 11:00 PM. The second company is GDS. Is it wrong to spend a lot of money using our company name as a search term? It is wrong to put our company’s actual company name on the first line of the results for another company? Do not be deceived. The second ad in the screen shot below, is not the Real Cedar Park Overhead Doors. They are better identified in the text and links at the bottom of this page.

Another example is when the other company bids heavily on Google with the keywords Cedar Park Garage Doors” which is our website address and has been for the last 10 years. And then their website address is “Cedar Park.AustinOverheadDoors.com‎”. Here is an example from a recent google search. The top red arrow shows the search terms which are our website address and the bottom arrow is our website address a Service Mark for the real Cedar Park Overhead Doors. Clicking on this takes you to another Company. Not the REAL Cedar Park Overhead Doors.
If you made this mistake don’t be embarrassed, when you get to their webpage it gets even worse. Depending on how you got there, it will say “Cedar Park – Overhead Garage Door Service”. Like this;

The company is actually “XXX”, “Global Distribution Services” or Austin’s Choice, Austin Five Star Garage Doors, etc. For an actual list you can see the many names on the San Diego BBB Web Site. Go to the bottom and see the many aliases used by this organisation. See this link: GDS in SanDiego. They are also in Dallas. See this link: GDS in Dallas. You might also consider looking in North Carolina. See This Link: GDS of NC. How about Washington state? See this link. Right now, only the Houston BBB seems to be OK with them Currently running at only 10 complaints as of 03/01/2015.

It looks like a local phone number but it isn’t. You are forwarded to a “call center” somewhere else where they handle all of the incoming calls. Customers tell us they set the appointment so that they can have an “expert” stop on over to look at your door. But it’s not free, you have to give them your credit card. There is then a charge for the agreed amount ($49.00?) which may be refunded or not charged if you decide to do the work they suggest. If you are astounded at the pricing from the technician who shows up, or don’t believe what they tell you, then they might charge your card and leave after doing no work. This is the first way for you to know for sure that you are not talking to The Real Cedar Park Overhead Doors. We never charge for estimates.

National Company or “System”

This operation is run in many different states and if you are interested in understanding how this operation works there is a lot of information on the web regarding the operators, owners and developers of this “system”. The state of Georgia has taken an interest in the company and the system as well as others. Here is an interesting article regarding the process being used only, now it’s by a new company that does get mentioned in this article. Click here.

Here is another article form DASMA (Door and Access Systems) regarding the company we who is doing this in Austin right now.

Stealing the Phone book

The International Door Association has also taken a look at how this works too, regarding the advertising techniques employed to ensure that this same company has the first and most pages of advertising. This is going on in Austin right now and started last year. If you still get the phone book, open it up to “garage doors” Notice there are four full pages at the beginning. They all look local and they all have some different angle, but they are all answered by the same phone center in “Wherever”. All this is not so obvious until you look closer at the ads and see the words “GDS”. All different names for the same company. Now think about who uses the Yellow Pages. It’s probably your mother or father, or your grandparents who don’t use the internet. They may not be able determine if this really is a local company or not. See this link for more information about how to “Own” the yellow pages. Here is an article relating to how the phone book situation in Arizona was run.

This article “Trouble in Denver” talks about ‘s XXXXXXXX’s (insert your City name here) “Choice” garage doors and how they work. http://www.dasma.com/articles/feature/feature220.asp.

By the way, We have been here 10 years and our facilities are real. Come visit us and see our showroom.

For some more reading on this “system” you might try the “RipOff Report”.

You might ask why I am interested in this information. The answer is that we get 2 or 3 calls per week from customers that thought they were calling us, the real “Cedar Park Overhead Doors” and ended up going through the “system”. They might have spent too much, paid hidden charges, got bad warranties, and were mad. At first they thought they were mad at us. But then their invoice told the truth. “XXX” is not Cedar Park Overhead Doors, but they bid highly on the keywords “Cedar Park Overhead Doors” and their link takes you to “Cedar Park’s Choice Overhead Garage Door Company” like this link shows. That is misleading and it’s causing customers to make a Bad CHOICE.

An example of this advertising activity is represented in this Georgia court action viewed here at this link.

Summary; When they stop misleading customers and making them believe they are the Real Cedar Park Overhead Doors, I will change delete this page.

To protect yourself, do this. “If they ask for money or a Credit card for an estimate, Hang Up, that’s not the Real Cedar Park Overhead Doors. Call us at 512-335-7441 or go to https://cedarparkgaragedoors.com.

Finally, If you get a crazy estimate from these guys but you don’t want to lose the $49 you let them charge, then send them away and call the Real Cedar Park Overhead Doors at 512-335-7441. We will do the job for less than their estimate and we will give you a much better warranty, and then give you your $49.00 back as a discount on the service.

Questions? Call us at 512-335-7441

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Garage Door spring repair in the Austin TX area.

By: Cedar Park Overhead Doors

 

Your Garage door spring broke, your garage door will not open and you have so many questions.

I need my garage door fixed now, how can I do this?

Why did my garage door spring break?

How do I know my spring is broken?

Can I fix it myself?

Why does the garage door not open?

What does it cost to get my garage door fixed?

How often do garage door springs break?

What should I look for in a garage door company?

 

Here are the answers to those questions

 

I need my garage door fixed now, how can I do this? - In my opinion, the easiest way is to call Cedar Park Overhead Doors and have us come out there the same day to replace the broken springs, give you great service with a great warranty at a great price and get your door back online that day.  Call us at 512-335-7441 to get your spring fixed today!

 

Why did my garage door spring break? - All garage door springs break. They are made of spring steel which is wound into a coil shape and every time you wind them up the steel is stressed and eventually it breaks. Typically a garage door spring can last for up to 20,000 open and close cycles. Sometimes they last longer and other times they do not.

 

Why did my garage door spring break today? There are many things that can cause a spring to break quicker. The weight of the door can be higher than the spring is designed for and the spring may have been overwound causing extra stress on the spring. This is like bending a piece of steel too much. It damages the steel and it does not return to it’s correct shape. Temperature changes affect a spring. A lot more springs break on colder days than hot days. Especially days where the temperature changes radically. Cold steel is less malleable than hot steel is a simple explanation. Chemicals in the garage can cause the spring steel to weaken. We have seen cases where pool chlorine seems to affect the steel and greatly decrease the lifecycle of springs. Other possibilities include manufacturing defects in the steel or the making of the spring. All garage door springs will eventually break and the more you use the door the more likely the door will break. 

 

How do I know my spring is broken? That is easy. The garage door will not go up. Without the spring to lift the door, the door is now very heavy and the opener cannot lift the door. Most likely, you will not be able to lift the door either. A typical 2 car garage door will weigh 160 lbs. It is large and unwieldy and you will find it hard to open the door. Another way is to look at the springs mounted on top of the door. They should be solid coils, not broken. (Photo Here) Another way is when you hear a big bang in your garage. This is the spring releasing all of it’s force and often makes a big noise as the coils expand and violently shrink back to their original unsprung form.

 

Can I fix my garage door spring myself? Possibly. It is not impossible to fix your own garage door springs but it is time consuming, requires the exact parts, some special tools, some lifting, some moderate physical strength and some time. If you have all of those, then you can fix your own spring. Go here to see more information on fixing your own spring (Link Here). 

 

What does it cost to get my garage door spring Fixed? First, the spring does not get fixed, it gets replaced. A new spring is used to repair your door. It needs to be exactly the correct size which includes the following dimensions: 

  1. The inner diameter
  2. The gauge of the spring wire 
  3. The length of the spring 
  4. The wind of the spring (Left or Right). 

 

If you get a spring from somewhere else these parameters must be correct or the results will be poor or dangerous. In our company, we stock standard spring sizes to accommodate most doors found on doors. We also stock the parts to make custom springs for unique doors with excessive heights, weights, or unique materials. We make them in our shop and can have them ready within the day. 

Our spring prices range from $50 to more than $200 per spring depending on the physical parameters of the spring as well as the warranty on the spring. 

Our Warranties, If we install the springs, our springs come with a 3 year parts and labor warranty, and a lifetime warranty on the spring, as long as you own the home. In simple terms. If we install a spring with a lifetime Warranty we will cover the spring replacement as long as you own the home, and you will only pay for labor when the spring breaks in the future. If the spring breaks earlier than three years, we cover the springs and the labor and you pay nothing.  If you want to pay less for the spring and you do not care about a warranty, then we will give you a one year warranty on the spring. Because we are warranting most springs we want to put up the best springs and the correct size to ensure a long life for your springs. If you install the springs there is no warranty. 

Garage door spring pricing guidelines: For a door with a single 8 x 7 door with a single spring our prices are: Spring $99 and $105 for labor. This is for a lifetime warranty spring. If you do not want the lifetime warranty then take $50 off the price of  the spring. Add sales tax to the price of the spring, not the labor. Add a $10 fuel fee and that will be your number. If you have a double door which is heavier than a bigger spring is needed and the price goes to $169 for the larger lifetime spring and $119 for the labor. If you want only a 1 year warranty on your springs then take $50 off the spring price.   Heavier doors may require two springs and two springs on a double steel door can really increase the life expectancy of your spring. This is difficult to explain but the larger and longer a spring is, the less extreme it bends to lift the door, the longer it will last. Two springs act the same as one long spring in this regard and therefore give you more cycles before they break. 

Also note, that a wood covered door might have four springs installed to lift the door. Heavy commercial doors may have a 6” diameter instead of the typical 2” diameter most residential doors use. This type of spring might cost more than $600 to replace all four springs. 

Note: You always want to replace all of the springs on your door when one breaks. This way you will not have to pay for the labor when the second spring breaks a couple of weeks later. And it often does because it was installed at the same time as the broken spring and has done half of the work so it too should be close to breaking also. You do not want to have us back out there handing  you another labor charge for the second spring replacement. When we replace a spring we have to unwind all of the unbroken springs on the door and take down the torsion tube, remove the cables, remove the drums, replace the center bearing, reinstall everything back on the torsion tube, reset the cables, and drums. Level the door, wind the springs correctly, lubricate and test for correct balance and operation. 

 

How often do garage door springs break?  Garage door springs have many factors that affect their life cycle number. Here are some of the considerations. 

Cycle life. There are calculations and formulas that can be used to determine the expected cycle life of a spring.  We use a software program to determine the correct dimensions to satisfy your needs. Some vendors, especially value focused builder doors leave the factory with springs that are designed to last for 10 thousand cycles. In a typical house, if you go to work in the morning and reopen the door in the evening, that is two cycles per day and at 365 days per year, you could get a long time before you have to replace the spring. But if it is a two car garage and it opens 4 times a day the life decreases, or if you use your garage door as your main access point, the garage can be used 6 or more times per day or more. The number of years decreases greatly. 

At Cedar Park Overhead doors we use springs to guarantee at least 17 thousand cycles. If we put up a two spring system, we expect to get 23 cycles. 

 

Proper Balance - If a door is too heavy for the springs on the door it means that springs have to be overwound to get the door to operate. This greatly decreases the number of life cycles of a door. How does a door get too heavy? 

The wrong spring might have been installed originally by mistake.

The door weight may have changed by adding insulation to the door and not changing the springs. Struts or additional hardware may have been added to the door making the original spring calculation incorrect.

 

Chemicals or environmental factors: 

  1. Chemicals In the garage can have an effect on the metal of the spring. Chlorine Pool chemicals are notorious for this.
  2. Excessive moisture can cause spring to rust which damages the metal and will decrease the life of a spring. 
  3. Extreme Temperature changes in a short period can cause a garage door spring to work. While this is a subjective consideration, we have seen an increase in spring repair jobs when it is 30 degrees in the morning and 80 degrees in the afternoon. 

 

What should I look for in a garage door company?

There are many things that make a great garage door  company. Here are some of the considerations you should have. 

Reliability - Can you trust the company you are working with? There are many factors that affect this but some of these are listed below:

  1. Longevity - Has the company been around for very long. A company that has been in business for 20 or 30 years has shown it’s commitment to the business and the community. 
  2. Size of the company - The larger the company the more likely you are going to get a consistently good or great service. While you might get a great deal from “Chuck” and his one person operation, Chuck may have a medical condition, may get a better job, may get old, or may have his parole revoked.  And if that happens your great deal and great warranty are worth nothing. There is only oneChuck and if he really is good, then he will probably have more jobs than he can handle and may not get back to you at all. Or chuck may not be able to afford insurance or be able to replace faulty manufacturers equipment. 
  3. Company Reputation - Word of mouth is the best. Ask your friends, chances are they all have garage doors and see who they recommend. Yelp, BBB, and Google all have review sites where you can see what work has been done. Read some of the reviews. Remember, someone with 300 perfect reviews and no negative reviews with suggestions for improvement are probably not real and are less likely to be trusted. Some of the companies with 400 five stars and no bad reviews are so evil they really do take advantage of people and make the whole industry look bad. We have some of them advertising in Austin. Shell companies with a part time independent contractor doing the work who has two weeks training focused on selling crazy high prices. And when the customer balks, get the Dallas “Sales Office” online to “make a deal”. Invoices with 29 warranty limitations on the back that include and $89.00 service charge for a warranty call. Being charged a service fee before they even arrive. These are the trademarks of “The Worst Garage Door Company in America”. They advertise and operate in the Austin area. If you call a door company and the first thing they want to know is your zip code, Hang Up. If they want to charge your credit card before they come, Hang Up. Good companies do not charge for work they do not do. At Cedar Park Overhead Doors, we only charge when you agree you have received the service you agreed to. If we do not do any work, we do not get paid. Estimates are free. 
  4. Vendors - Go to some garage door vendor sites. See who they recommend in your area. They want their products to be represented well in the market. Check and see who they recommend. Here are some of our vendors and their websites.  
    1. LiftMaster
    2. Amarr
    3. Raynor
    4. Haas
    5. Martin Garage Doors
    6. Wayne Dalton
    7. CHI
    8. Cookson 
    9. Clopay
    10. Marantec
    11. Genie
  5. Pricing - Are prices being given that you understand? Do they advertise and give real prices?  Will they do estimates and include all the charges? Are the prices fair and honest? 
  6. Availability - What are the hours and how fast can they get to you is an important consideration. If your car is stuck in the garage can they get a tech out the same day to get you out of the garage. Maybe even faster. A company with 30 technicians is much more likely to be able to get you out and back on the road. A company that answers the phone 24 hours a day is likely to be able to get a technician out pretty quickly assuming that you need them to be there very quickly. At Cedar Park Overhead Doors we have the contract for the City of Austin which includes Fire Departments, EMS stations, and city services. We answer the phone 24 hours a day and have someone on call 24 hours a day.
  7. Quality products - Like all products, garage doors have a wide range in price and quality. A good vendor sells the product that fits the needs and desires of the customers. Some vendors excel at insulation while others may have better colors, or window options or panel styles.  Because of this Cedar Park Overhead doors is an independent dealer that sells many different vendors products. We are the Largest LiftMaster installing dealer in the Austin Area. We are the largest Martin Door dealer in Austin, We are Amarr Premier dealers. We are in the top 10 dealers in the country for the Raynor garage door products. We add dealers and remove other dealers based on quality, availability, and customer requirements. A great vendor may fall in purchases if the customer does not like their selection. Our showroom includes almost all of the products we sell so that you can see and touch the products and actually watch it work. If you have a cheap door on your home, you may believe that it is OK, but if you see better doors you may decide that you are interested in an upgrade, something that fits your home better than the same builder door all 50 of your neighbors have. If all you are looking for is a door that looks like all of your neighbors we are happy to sell you that door too. You are the customer and we are interested in providing you with the products that you desire and fit your needs..