Employment

JOB TITLE: COMMERCIAL SERVICE TECHNICIAN – LEAD MAN

JOB PURPOSE:The Commercial Service Technician is the primary service provider for commercial and industrial doors, door opening systems, gate opening systems, and dock leveling systems. Most commercial service work is done on existing garage doors, opener systems, dock-leveling systems, or previously installed gate opening systems.

Work assignments are received from the Commercial Service Manager. It is the responsibility of the Lead Man to plan, coordinate, and ensure completion of the primary service task, as defined by the Service Manager.

Commercial Service Technician have specific responsibilities in the areas of record keeping for customer billing, time cards for compensation, maintaining company vehicles and equipment, ongoing product and safety education and training, housekeeping at the warehouse, shop, and job-sites, as well as other miscellaneous duties as required by the Service Manager.

Because of the nature of door systems in a commercial/industrial environment, these systems play a critical role in both business continuity for the customer, as well as revenue generation. Accordingly, problems with these types of systems may require immediate and prioritized attention to repair and/or replacement by the Commercial Service Technician.

Commercial Service Technicians are the first line of support for commercial/industrial customers and are expected to maintain a neat and clean appearance and to treat all customers with decency and respect at all times, regardless of the customer’s mood or disposition.

The ideal Commercial Service Technician will be outgoing, service-oriented, mechanically inclined and have strong communication skills. You thrive on the variety of meeting new people and providing helpful solutions for each situation. This is an opportunity to join a company with an exciting culture that rewards hard work, sacrifice and dedication.

KEY JOB RESPONSIBILITIES:

• Installs, services and repairs garage doors, operating systems, dock-leveling systems, and gate opening systems for commercial/industrial applications.
• Experience working directly with customers and exude exceptional customer service.
• Able to work independently and dependably without supervision while upholding company’s policies, ethics and values and able to work collaboratively with the designated Helper.
• Reviews Work Order information for accuracy and completeness before departing for job.
• Ensuring truck is fueled, serviced, and ready for operation prior to beginning of work day.
• Ensures truck is restocked with appropriate materials, parts, and tools daily.
• Reads instruction manuals for all products installed in a service environment before attempting to install.
• Knowledgeable in the basic functions of a garage door, garage door operator, dock-leveling systems, gate operating systems, i.e. track alignment, track adjustment, horizontal leveling with slight raise, adequate back hangs, operator arm and photo eye setting. Technician must be able to check all set screws, rollers, cables, balance, horizontal and vertical track settings, balance of garage door, and ensures proper door installation and clearances.
• Properly installs door and associated system components as indicated on work order.

POSITION REQUIREMENTS:

• High School Diploma or equivalent.
• Must have a valid Driver’s License.
• Must have a clean driving record.
• Experience with Garage Doors and/or Garage Door Openers.
• Previous commercial/Industrial experience preferred.
• Must have good mechanical aptitude and demonstrated ability to understand and work with common power tools and hand tools.
• Must be able to safely lift objects up to and including 50lbs.
• Must be able to sit, stand, bend, lift, climb and work off of a ladder (up to 24’ – 40’).
• Able to safely operate a motorized fork lift, hydraulic lift (up to 40’ in height).
• Previous welding and cutting torch experience is preferred.
• Hands on maintenance and mechanical skills.
• Must have neat appearance and grooming.
• Must be able to pass a background check and drug test.

JOB TITLE: GARAGE DOOR TECHNICIAN

JOB PURPOSE: The Garage Door Technician is the installation technician for both residential and commercial garage doors, garage door openers, and keyless entry systems. Installation work is preformed on newly constructed homes, new installations for existing homes, or replacement of existing door operating systems. Work assignments are received from the Service Manager.

Garage Door Technicians have specific responsibilities in the areas of record keeping for customer billing, maintaining company vehicles and equipment, ongoing product and safety education and training, housekeeping at the warehouse, shop, and job-sites, as well as other miscellaneous duties as required by the Service Manager.

Garage Door Technicians are the first line of support for customers and are expected to maintain a neat and clean appearance and to treat all customers with decency and respect at all times, regardless of the customer’s mood or disposition.

The ideal Technician will be outgoing, service-oriented, mechanically inclined and have strong communication skills. You thrive on the variety of meeting new people and providing helpful solutions for each situation. This is an opportunity to join a company with an exciting culture that rewards hard work, sacrifice and dedication.

KEY JOB RESPONSIBILITIES:

• Installs, services and repairs garage doors and operating systems.
• Experience working directly with customers and exude exceptional customer service.
• Able to work independently and dependably without supervision while upholding company’s policies, ethics and values.
• Reviews Work Order information for accuracy and completeness before departing for job.
• Ensuring truck is fueled, serviced, and ready for operation prior to beginning of work day.
• Ensures truck is restocked with appropriate materials, parts, and tools daily.
• Reads instruction manuals for all products installed in a service environment before attempting to install.
• Knowledgeable in the basic functions of a garage door and garage door operator, i.e. track alignment, track adjustment, horizontal leveling with slight raise, adequate back hangs, operator arm and photo eye setting. Technician must be able to check all set screws, rollers, cables, balance, horizontal and vertical track settings, balance of garage door, and ensures proper door installation and clearances.
• Properly installs door and associated system components as indicated on work order.

POSITION REQUIREMENTS:

• High School Diploma or equivalent.
• Must have a valid Driver’s License.
• Must have a clean driving record.
• Experience with Garage Doors and/or Garage Door Openers.
• Must have good mechanical aptitude and demonstrated ability to understand and work with common power tools and hand tools.
• Must be able to safely lift objects up to and including 50lbs.
• Must be able to sit, stand, bend, lift, climb and work off of a ladder
• Hands on maintenance and mechanical skills.
• Must have neat appearance and grooming.
• Must be able to pass a background check and drug test.

JOB TITLE: WAREHOUSE / FACILITIES SUPPORT

JOB PURPOSE: The Warehouse / Facilities Support play a key role in helping the business to maintain its efficiency and work flow by keeping the warehouse neat and tidy, assisting techs with setting out their materials and keeping the company grounds and warehouse clean and well maintained.

The Warehouse / Facilities Support reports directly to the owner and the CPOD Management team, who will manage and review his/her key daily tasks.

The ideal Warehouse / Facilities Support will be a team player, well organized, detail oriented, mechanically inclined and have strong communication skills. You thrive on being a vital contributor to the daily operations within the company. This is an opportunity to join a company with an exciting culture that rewards hard work, sacrifice and dedication.

KEY JOB RESPONSIBILITIES:

• Prepares each job, readying them for the assigned technician every morning by gathering the materials for the technicians’ daily jobs and assists in the loading of their trucks.
• Experience working directly with customers and exude exceptional customer service.
• Deducts and manages the inventory of all materials and parts leaving the warehouse.
• Maintains the company’s inventory on all materials and parts and ensures that everything that leaves the warehouse is tallied and accurately reported on inventory sheets – always accompanies technicians and staff into the inventory supply house.
• Maintains an inventory of technician trucks and company vehicles.
• Reports inventory status during weekly team meeting.
• Reports to Office Manager / Bookkeeper weekly to reconcile current inventory against purchase orders.
• Monitors and tracks construction of all custom door builds while maintaining the cleanliness of the workshop and warehouse.
• Assists in unloading weekly deliveries of doors, parts and supplies and stores each item in the appropriate space.

POSITION REQUIREMENTS:

• High School Diploma or equivalent.
• Experience with Garage Doors and/or Garage Door Openers — OR —- In home building, installation, or repair, including Handyman, Construction or Remodeling.
• Must have good mechanical aptitude and demonstrated ability to understand and work with common power tools and hand tools.
• Must be able to safely lift objects up to and including 50lbs.
• Must be able to sit, stand, bend, lift, climb and work off of a ladder
• Hands on maintenance and mechanical skills.
• Must have neat appearance and grooming.
• Must be able to pass a background check and drug test.