We are the Real Cedar Park Overhead Doors.
We are “the REAL Cedar Park Overhead Doors”. I should not even have to say those words, but for the last two years we have been under attack by another company which wants you to think they are “Cedar Park Overhead Doors”. They are advertising on the web as “Cedar Parks Choice Overhead Doors”. Sometimes a choice is not such a good thing. Read on, to learn about this NATIONAL company that is using our name in their advertising and misleading people in the Austin area. In the last year we have had many calls from customers who thought they were calling “Cedar Park Overhead Doors” only to find out later that they had been tricked into calling another company. Most were not very happy and many were very unhappy.
Here is an actual letter from a customer that had the customer believing they were us.
I sincerely wish I had received this email yesterday. Your company has an excellent reputation in the area. I had a problem. Thinking I was contacting you, I called the flimflam company. They informed me that there would be a 89.98 service charge. I stated that your website says all service calls are free and the man immediately and smoothly changed his script. The repairman wore a shirt with Overhead Garage Door embroidered on one side and his name on the other, altho his truck had no ID. He told me I needed new equipment. Fortunately for me, he didn’t have a mounting piece and we arranged for him to return. In the meantime, I discovered that my equipment was under warranty. I called you to cancel my morning appointment, only to be told that there was no Steve working as a tech.
I could so easily be out $1000 for equipment I didn’t need.
Please continue to spread this word.
Mary Ellen SXXX
In the last Six months we have had many calls from customers who thought they were calling “Cedar Park Overhead Doors” only to find out later that they had been tricked into calling another company. Most were not very happy and many were very unhappy. e understand how this can happen. As a matter of fact this page is used to help the customers who call us regarding their misdirection, understand what happened.
GDS in San Antonio
This News Station Expose pretty much sums up the situation. Click here to go to the link:
Here is more new regarding the same company form The Door and Access Manufacturers Magazine. http://www.dasma.com/articles/clips/Clippings_Sum2015.pdf
Here is another just this month. A rather detailed investigation by DASMA (Door & Access Systems Manufacturers Association) into the same company, GDS, appropriately titled: “The Worst Garage Door company in the Nation“. More news on the “Worst Garage Door company in the Nation“.
News Update: Here we go again. This time in Tulsa. Click Here.
Do not get tricked. Go with someone who really is local and someone who really is Cedar Park Overhead Doors.
In the Screen print below you can see where the search term “Cedar Park Overhead Doors”, our company name, brings up two companies. One is the Real Cedar Park Overhead Doors (us) and the other is not. This screen shot is dated 04/12/2015 about 11:00 PM. The second company is XXX. Is it wrong to spend a lot of money using our company name as a search term? It is wrong to put our company’s actual company name on the first line of the results for another company? Do not be deceived. The second ad in the screen shot below, is not the Real Cedar Park Overhead Doors. They are better identified in the text and links at the bottom of this page.
Another example is when the other company bids heavily on Google with the keywords Cedar Park Garage Doors” which is our website address and has been for the last 10 years. And then their website address is “Cedar Park.AustinOverheadDoors.com”. Here is an example from a recent google search. The top red arrow shows the search terms which are our website address and the bottom arrow is our website address a Service Mark for the real Cedar Park Overhead Doors. Clicking on this takes you to another Company. Not the REAL Cedar Park Overhead Doors.
If you made this mistake don’t be embarrassed, when you get to the webpage it gets even worse. There you will find this page: “http://www.austinoverheaddoors.com/“. Depending on how you got there, it will say “Cedar Park – Overhead Garage Door Service”. Like this;
The company is actually “XXX”, “Global Distribution Services” or Austin’s Choice, etc, etc. For an actual list you can see the many names on the San Diego BBB Web Site. Go to the bottom and see the many aliases used by this organisation. See this link: GDS in SanDiego. They are also in Dallas. See this link: GDS in Dallas. You might also consider looking in North Carolina. See This Link: GDS of NC. How about Washington state? See this link. Right now, only the Houston BBB seems to be OK with them Currently running at only 10 complaints as of 03/01/2015.
It looks like a local phone number but it isn’t. You are forwarded to a “call center” somewhere else where they handle all of the incoming calls. Customers tell us they set the appointment so that they can have an “expert” stop on over to look at your door. But it’s not free, you have to give them your credit card. There is then a charge for the agreed amount ($49.00?) which may be refunded or not charged if you decide to do the work they suggest. If you are astounded at the pricing from the technician who shows up, or don’t believe what they tell you, then they might charge your card and leave after doing no work. This is the first way for you to know for sure that you are not talking to The Real Cedar Park Overhead Doors. We never charge for estimates.
National Company or “System”
This operation is run in many different states and if you are interested in understanding how this operation works there is a lot of information on the web regarding the operators, owners and developers of this “system”. The state of Georgia has taken an interest in the company and the system as well as others. Here is an interesting article regarding the process being used only, now it’s by a new company that does get mentioned in this article. Click here.
Here is another article form DASMA (Door and Access Systems) regarding the company we who is doing this in Austin right now.
Stealing the Phone book
The International Door Association has also taken a look at how this works too, regarding the advertising techniques employed to ensure that this same company has the first and most pages of advertising. This is going on in Austin right now and started last year. If you still get the phone book, open it up to “garage doors” Notice there are four full pages at the beginning. They all look local and they all have some different angle, but they are all answered by the same phone center in “Wherever”. All this is not so obvious until you look closer at the ads and see the words “GDS”. All different names for the same company. Now think about who uses the Yellow Pages. It’s probably your mother or father, or your grandparents who don’t use the internet. They may not be able determine if this really is a local company or not. See this link for more information about how to “Own” the yellow pages. Here is an article relating to how the phone book situation in Arizona was run.
This article “Trouble in Denver” talks about ‘s XXXXXXXX’s (insert your City name here) “Choice” garage doors and how they work. http://www.dasma.com/articles/feature/feature220.asp.
Here is another very recent DASMA article where this same company shows up again. By the way, We have been here 10 years and our facilities are real. Come visit us and see our showroom.
For some more reading on this “system” you might try the “RipOff Report”.
You might ask why I am interested in this information. The answer is that we get 2 or 3 calls per week from customers that thought they were calling us, the real “Cedar Park Overhead Doors” and ended up going through the “system”. They might have spent too much, paid hidden charges, got bad warranties, and were mad. At first they thought they were mad at us. But then their invoice told the truth. “XXX” is not Cedar Park Overhead Doors, but they bid highly on the keywords “Cedar Park Overhead Doors” and their link takes you to “Cedar Park’s Choice Overhead Garage Door Company” like this link shows. That is misleading and it’s causing customers to make a Bad CHOICE.
An example of this advertising activity is represented in this Georgia court action viewed here at this link.
Summary; When they stop misleading customers and making them believe they are the Real Cedar Park Overhead Doors, I will change delete this page.
To protect yourself, do this. “If they ask for money or a Credit card for an estimate, Hang Up, that’s not the Real Cedar Park Overhead Doors. Call us at 512-335-7441 or go to cpdoors.com.
Finally, If you get a crazy estimate from these guys but you don’t want to lose the $49 you let them charge, then send them away and call the Real Cedar Park Overhead Doors at 512-335-7441. We will do the job for less than their estimate and we will give you a much better warranty, and then give you your $49.00 back as a discount on the service.
Questions? Call us at 512-335-7441